Returns

REFUND CONDITIONS

– Products no more than 15 days from the date you receive the goods from us

– The product is unused, unwashed and undamaged

– Has labels, packaging and purchase invoice

– Products and accompanying gifts (if any)

HOW TO EXCHANGE

You contact us about your exchange needs such as color, size, style via email or phone number. Once we receive your request and confirm your eligibility for an exchange, we will check the inventory status and notify you.

Damaged products will not be returned

TRANSPORTATION COSTS

Returned products will incur a standard shipping fee of $6.99

In case the error is due to you or due to the customer’s objective needs, you must bear all shipping costs when returning and these costs will not be refunded.

In case of technical error or loss from the store, we will bear shipping costs for you.

TRANSPORT

Immediately after inspecting the returned product and confirming your return agreement. We will send you an email to notify you. Once you confirm and complete all return procedures, we will ship the item back to you.

Please allow 15 days to receive your order.

REFUND

All returns will be processed through your credit account or original payment method and the transaction will be processed within a certain number of days. Please wait.

CHANGE OR CANCELLATION OF ORDER

Within 24 hours from when you place your order. If you have a request, please contact us as soon as possible so we can resolve it promptly.

Refund

REFUND CONDITIONS

The order was successfully placed but the product was not received on time

– The product you receive is used or damaged

– The product is not delivered according to the order

– Within 15 days from the date you receive the goods from us.

– The product is unused and not damaged due to your fault

– Storage packaging, invoice and accompanying products (if any)

SHIPPING COSTS

If it is our fault, we will fully bear the shipping costs for the return.

If it is your fault then these costs must be borne by you and we will deduct them from the refund amount.

REFUND METHOD

If your refund request is approved, we will immediately take steps to refund your money. Your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days, please wait.

Note: This refund will deduct shipping costs if the return is for your reasons.

LATE REFUND (IF ANY)

If after the notification date you still have not received the money, do not worry but check your account again because it may be due to an error in the banking system that has not been updated. If not, after checking and waiting you still have not received your item, please contact us

CONTACT US

Phone number: (530) 459-3250

Email: [email protected]